About the Role
The CRM / Sales Coordinator is responsible for managing customer relationship data, supporting the sales team, tracking leads, and ensuring smooth communication between customers and internal departments. The role focuses on maintaining CRM records, coordinating sales activities, and improving customer satisfaction.
Maintain and update customer data in the CRM system.
Track and manage sales leads, inquiries, and follow-ups.
Coordinate with the sales team for quotations, orders, and customer communication.
Ensure accurate entry of customer orders and sales information in the system.
Generate and share sales reports, lead status reports, and performance reports.
Follow up with customers regarding quotations, payments, and delivery status.
Coordinate with internal departments such as accounts, production, and logistics for order processing.
Maintain proper documentation of customer interactions and sales records.
Ensure timely response to customer queries and complaints.
Eligibility
Any Degree.
Minimum 1+ years of relevant experience in Sales, Operations, or Business Management.
Proven track record of achieving revenue targets and managing operational processes efficiently.
Strong leadership and team management skills.
Excellent communication, strategic planning, and problem-solving abilities.
Proficiency in MS Office and business management tools/CRM software.